Effective Date: 01/01/2022

At GovtSteno, our goal is to help students succeed in the SSC Stenographer skill test with the most effective online guidance, tools, and mentorship. We value your trust and want to be transparent about our cancellation and refund process.

1. General Policy
All products and services provided on www.govtsteno.com — including online courses, speed batches, digital downloads, dictation software access, and live classes — are non-refundable unless explicitly stated otherwise.

2. Money-Back Guarantee Eligibility
A refund is applicable only if you have added the “Money-Back Guarantee” add-on to your cart at the time of purchase.

To qualify for a refund under this guarantee, the following conditions must be met:

✅ You are eligible for a refund only if:
You opted in and paid for the Money-Back Guarantee during the checkout process.

You attended the course as per the schedule.

You completed the assigned homeworks, dictations, and speed tests consistently.

You submit a valid reason for dissatisfaction with proof of effort.

You apply for a refund within the allowed period (usually 7–14 days from batch start date; refer to batch-specific terms).

❌ You are not eligible for a refund if:
You did not purchase the Money-Back Guarantee at checkout.

You missed classes without intimation or skipped assignments.

You changed your mind after attending more than 30% of the course.

You enrolled by mistake or provided false information.

3. How to Request a Refund
If you meet the eligibility criteria mentioned above, you can email us at:

📧 [Insert Support Email]
Subject: Refund Request – [Your Name + Order ID]

Include the following:

Proof of Money-Back Guarantee purchase

Course or batch name

Payment receipt

Reason for the refund request

Once verified, the refund will be processed within 7–10 business days to the original payment method.

4. Cancellation Policy
We do not offer mid-course cancellations. Once enrolled, students are expected to follow the schedule and utilize the full course duration.

5. Changes to This Policy
We may revise this policy periodically. The latest version will always be available on this page. Continued use of the platform constitutes acceptance of the updated terms.

6. Contact Us
If you have questions regarding this policy or your eligibility, reach out to us.